Many funds in recent years have had a mantra of putting their members first, truly understanding what they want, and then delivering solutions to meet those needs. But recent reviews and challenges facing the industry suggest that superannuation in Australia still has a way to go before it really becomes customer focused. The Chair of ASFA’s 2019 Conference Committee, Andrew Boal sees the Conference, to be held in Melbourne from November 13 to 15, as an exciting opportunity to collectively move superannuation and retirement closer towards the ideal of being truly customer focused. “Maybe it’s time for us at the...